Can I put plastic doggy bags inside your Buckets?

No, unfortunately we do not accept plastic doggy bags (even if they are biodegradable) or any kind of garbage (including toys, bones, large sticks or rocks, dead animals etc.) inside our Buckets. So if you happen to pickup doggy doo with plastic bags, we require that you dump the poop out of the bag and into our Bucket, and discard the bag separately. We only accept dog and cat waste inside our Buckets. (Please do not place bags inside your bucket - thank you for your cooperation)

How can I prevent Maggots from getting inside my Bucket?

Great question! When the weather turns warmer, flies will lay their eggs onto and inside fresh doggy doo. So the absolute best way to ensure that flies and maggots are not attracted to your Bucket is to make sure to pickup your dog's waste immediately after they defecate and place it inside your Bucket and close the lid immediately. Whenever maggots are present, it is because the dog waste has been left out in the yard and flies have had time to locate it and lay their eggs onto/inside the dog waste, and that's when/why you will notice maggots inside your Bucket. So, pickup the dog waste immediately after your dog does his/her business, place it inside the bucket and put the lid on, and keep your bucket stored in a shaded area of your yard so that it is not exposed to the sun, and this will prevent maggots from getting inside your Bucket.
​
My dog is friendly, can they be in the yard when you're performing the service?

We LOVE dogs! We consider the dogs our customers and their hoomans to be the account holders/bill payers. We love having friendly dogs in the yard with us! We simply ask that if you are not certain how your dog will react to our Wrangler to please keep them indoors on the days we visit. If your dog is fearful or reactive or downright protective or agressive please let us know in advance and we can call you to remind you to have your dog inside by the time we arrive.

If you have a guard dog or agressive/unsure dog we cannot render the service if dog(s) are present in the yard and it may result in a cancellation of service if your dog is regularly in the yard when we come by to render the service (sorry for the inconvenience and thank you for your cooperation).

Do you accept clay-based clumping cat litter?

No, unfortunately we do not accept clay-based clumping cat litter. All other litter types are accepted.

What forms of payment do you accept?

We accept Credit Card (Visa/Mastercard), Interac E-Transfers, Online Banking if you bank with any Credit Union of BC

and for commercial accounts we accept cheques by mail.

When will I be invoiced for my services?

Billing is done monthly in advance of service. We send out invoices to all of our customers on the 5th of each month, for services to be rendered the following month. All payments to Turd Wranglers / Doggy Doo should be forwarded to Turd Wranglers and are due on the 25th. Payments need to be made by month end (30th or 31st) in order to ensure that there will not be a disruption in the service being rendered.

A paper invoice fee of 3.00 per month if a paper invoice is required you must let us know and opt in for the paper invoice fee.

All credit card payments are processed automatically on the 24th or 25th day of each month, a credit card receipt is sent to your email address.

For credit card customers monthly receipts are sent automatically by email, invoices are not sent.

Can I pre-pay for more than 1 month of service?

Yes, you can pay for as many months as you'd like. We offer a 5% discount if you pre-pay for 1 year of service or more.​

Do you charge NSF fees?

Yes we do charge a $25 NSF fee for payments that are returned to us as NSF.

Are there any contracts to sign?

No, there are no contracts to sign and you can cancel by email at any time with two weeks notice.

How will I know if someone has serviced my yard?

Check your yard, there will be no dog waste sitting in your yard, other than the presents your dog(s) made fresh after our visit. We will leave a "door hanger" if we encountered any difficulty with entering or exiting your yard or locating your bucket. We will also let you know if we noticed any signs of ill health apparent in your dog's stools. If you require notice of our arrival in order to bring your dog(s) indoors we can call you right before we arrive!

Do you still offer service in the winter months?

Yes, we offer services year round, rain or shine.

Do I need to be present at the time of service?

No, as long as we have unimpeded access to the area that requires the dog waste removal service nobody needs to be present.

Where do you dispose of the doggy doo?

We transport it back to our facility to be sorted and pre-treated. Then we have it processed into renewable natural gas and fertilizer. It is treated in the most beneficial green way! - we don't just place it inside your garbage bin!

If I forget to leave my Bucket out for collection on my scheduled pickup day, do I still get charged for a day of service?

Yes, we still charge for a regular day of service if you forget to leave your Bucket out for collection on your scheduled day of service. We will attempt to locate your bucket you even if you forget to leave your Bucket out for pickup, if we can't locate it easily we will leave a door hangar and visit you on your next scheduled pick up date.

Whenever you plan on taking a vacation with your dog(s), let us know and you will not be charged for days that you'll be away (just don't forget to let us know in advance).

Are you insured with WorksafeBC?

Yes, we are registered and have coverage with WorksafeBC.

Why should my dog's waste be picked up frequently?

Dog waste is not only an annoying problem, it can also be hazardous to both your dog's and your health. Dog poop can contain many types of harmful parasites and diseases such as: hookworms, roundworms, tapeworms, heartworms, whipworms, Salmonella, E-coli, Giardia, and Canine Parvovirus to name a few. Some of these can be passed on to humans and cause a whole host of health problems including cramping, diarrhea, intestinal illness, and serious kidney disorders. When dog waste that is infected with roundworms, hookworms, and other parasites is left on the ground, eggs from these parasites can bury themselves in the ground and remain there for years. This makes it possible for your dog to become reinfested over and over again. Moreover, picking up your dog's waste frequently will reduce the chance that you or your dog will step in the turds and track it into your house or vehicle, and it helps to keep unpleasant odours to a minimum!

Do I get a discount for having a smaller dog?

No, we do not offer discounts for smaller dogs because its a lot harder to locate and scoop smaller dog poop than it is to locate the doggy doo from a larger dog.

How long have you been in business?

We've helped thousands of Metro Vancouver and Fraser Valley pet owners properly dispose of their dog and cat waste since 2007.

Frequently Asked Questions: